There sure is! We have a coat check located on the basement level of the venue that is operated during all of our events. We charge $3.00 per coat check tag.

The Bill Graham Civic Auditorium is a cashless venue. Credit cards, debit cards, and digital methods of payment are accepted at all points of sale. The Bill Graham Civic Auditorium will provide a cash to debit card exchange for those who prefer to use cash. Cash to debit card exchange will be available at food concession stands and debit cards may be used everywhere in the venue.

All sales are final. There are no refunds or exchanges unless a show has been postponed or cancelled.

If you have purchased tickets to a postponed event, your tickets will be honored at the rescheduled date. Ticket buyers who are unable to attend a rescheduled show date may request a refund from Ticketmaster within a specified time period after the rescheduled show announcement. This will allowed others who can attend the new date to purchase your tickets. For cancelled shows, Ticketmaster will automatically refund your tickets.

• Factory sealed water bottle
• Empty refillable water bottle
• Personal food items
• Empty Camelbak
• Totems less than 6ft tall and at 1/2in thick max –  must be made of a light material such as a swim noodle, foam, or fabric
• Masks or face paint may be worn as long as our staff can verify your photo ID (masks may need to be removed)

• Weapons of any kind
• Objects that can be used as projectiles, such as glow sticks, poi balls, whip lights, etc.
• Illegal substances
• Alcohol (sold inside the venue)
• Posters, signs or banners larger than 8.5″x11″
• Music instruments
• Sharpies, markers, or any other items alike
• Wallet chains or spikes
• Camera with detachable lens of any kind and/or cameras with lenses over 1” in length
• Video or audio recording equipment, including GoPros
• Selfie sticks or handles
• Tablets and iPads
• Glass bottles, containers, or cans
• Large bags
• Fireworks
• Balloons
• Laser pointers
• Strollers
• Flags
• Skateboards, scooters or personal motorized vehicles
• Pets (with the exception of service animals)
• Drones
• Umbrellas
• Stickers
• Chairs
• Costumes representing first responders
• High vis/safety vest
• Totems taller than 6ft tall or thicker than ½ inch or made of rigid material including PVC pipe

We reserve the right to prohibit additional items that may cause injury to others.

Tickets for all Bill Graham Civic Auditorium shows are available through www.billgrahamcivic.com and ticketmaster.com.

Subject to availability, tickets can also be purchased at the Bill Graham Civic box office, open 1-2 hours prior to doors.

Another Planet Entertainment offers online-only presales for most of our events. We recommend that you subscribe to our mailing list on our homepage to receive presale passwords and show announcements directly via email, though you can also find presale passwords and on sale times on our website by clicking on the event on our homepage.

As long as the show has not sold out, tickets will be available at the venue Box Office which opens 1-2 hours prior to doors any night we have a show. Some shows sell very quickly, so we recommend that you buy your tickets ahead of time.

Bill Graham Civic Auditorium is a cashless venue, American Express, Discover, Mastercard, and Visa are all accepted at the venue.

The Box Office opens 2 hours prior to show time on the night of the show and is located at the front of the venue at 99 Grove Street (closer to Larkin Street). We require a photo ID for all ticket pickups and we also recommend that you bring the credit card you used to purchase your tickets.

Nope. The row and seat number on your ticket are only there for inventory purposes. For General Admission events, you are welcome to grab a spot on the floor or a seat upstairs as you please.

You are welcome to give your hard copy or printable tickets to those attending in your place. We recommend that you also provide those attending in your place with a copy of your photo ID, as the Box Office is only able to assist the original purchaser via Ticketmaster in the event of any issues.

Any support acts will be listed at www.billgrahamcivic.com. Support acts are often added close to the show date, so make sure to check back often.

We don’t offer backstage access for our events, though occasionally a radio station or an artist’s fan club will have meet and greet opportunities available.

• BEI Hotel
• Holiday Inn Golden Gateway
• Hotel Zetta
• Hotel Abri
• Phoenix Hotel
• Proper Hotel

The Bill Graham Civic Auditorium is a non-smoking facility. We have an outdoor smoking section that you can access adjacent to Polk Hall. If you have trouble locating it, any member of our staff can direct you to this section during an event.

Yes! Here are some of our favorite nearby spots:

• Uncle Tito
• The Market
• Paxti’s Pizza
• Souvla
• Sam’s Diner
• RT Rotisserie
• Sunset Squares Pizza / Namu Stonepot

We also have food & beverage concessions during concerts at stands located throughout the venue.

The acceptable forms of identification are government-issued photo IDs (Driver’s License, Passport, Military ID, etc..) that clearly has your photo, name and birth date. A student ID is not an acceptable form of identification.

Yes. Due to capacity restrictions, everyone attending must have a ticket regardless of age. We discourage any infants or babes in arms. Children under four years of age are discouraged from attending except for events specifically geared towards children.

Please fill out the form here including a detailed description of the item and we will do our best to help you get it back.

Give us a call at at 510-548-3010 or email us at [email protected]. We want to give you the best possible experience at our venue – all questions are welcome.