Q: What is your health & safety policy?
Another Planet Entertainment and Bill Graham Civic Auditorium are committed to producing safe events. Please review our most up-to-date COVID-19 policy requirements for entry on our Health & Safety page.
We encourage you to get vaccinated and boosted if you have not already! If you still need to get your vaccine, visit vaccines.gov for more information and to book your appointment.
* Policy is subject to change
Q: What methods of payment do you accept?
The Bill Graham Civic Auditorium is a cashless venue. Credit cards, debit cards, and digital methods of payment are accepted at all points of sale. The Bill Graham Civic Auditorium will provide a cash to debit card exchange for those who prefer to use cash. Cash to debit card exchange will be available at food concession stands and debit cards may be used everywhere in the venue.
Q: Can I get a refund or exchange my tickets?
All sales are final. There are no refunds or exchanges unless a show has been postponed or cancelled.
If you have purchased tickets to a postponed event, your tickets will be honored at the rescheduled date. Ticket buyers who are unable to attend a rescheduled show date may request a refund from Ticketmaster up to 30 days after the rescheduled show announcement. This will allowed others who can attend the new date to purchase your tickets. For cancelled shows, Ticketmaster will automatically refund your tickets.
Q: What items are allowed in the venue?
- Factory sealed water bottles
- Personal food items
- Empty Camelbak
- Empty refillable water bottle
- Personal sized bags, purses and backpacks
- Personal cameras
- Totems (no taller than 6ft. and no thicker than 1/2 inch; made of light material such as swim noodles, foam, cardboard tube, fabric, yarn, light plastic, balloons, inflatables)
Q: What items are prohibited in the venue?
- Objects that can be used as projectiles, such as glow sticks and Poi Balls
- Illegal substances
- Alcohol (sold inside the venue)
- Posters or Signs Larger than 8.5″x11″
- Wallet chains or spikes
- Professional video or audio recording equipment, including GoPros
- Weapons of any kind
- Professional still camera with detachable lens
- Selfie sticks or handles
- Tablets and iPads
- Glass bottles, containers or cans
- Laser pointers
- Large banners or posters
- Skateboards, scooters or personal motorized vehicles
- Pets (with the exception of service animals)
- We reserve the right to prohibit additional items that may cause injury to others.
Q: How do I purchase tickets for an event?
Subject to availability, tickets can also be purchased at the Bill Graham Civic box office, open 2 hours prior to each event, but please note that the box office is closed until further notice.
Q: What is a presale? How do I get a presale password?
Another Planet Entertainment offers online-only presales for most of our events. We recommend that you subscribe to our mailing list on our homepage to receive presale passwords and show announcements directly via email, though you can also find presale passwords and on sale times on our website by clicking on the event on our homepage.
Q: Can I buy tickets at the door on the day of the event?
As long as the show has not sold out, tickets will be available at the venue Box Office that opens two hours prior to show time any night we have a show. Some shows sell very quickly, so we recommend that you buy your tickets ahead of time.
We accept cash, American Express, Discover, Mastercard and Visa at the venue.
Q: When can I pick up my Will Call tickets?
The Box Office opens 2 hours prior to show time on the night of the show and is located at the front of the venue at 99 Grove Street (closer to Larkin Street). We require a photo ID for all ticket pickups and we also recommend that you bring the credit card you used to purchase your tickets.
Q: My General Admission ticket has a row and a seat number on it. Is my seat assigned?
Nope. The row and seat number on your ticket are only there for inventory purposes. For General Admission events, you are welcome to grab a spot on the floor or a seat upstairs as you please.
Q: I can no longer attend the show. How do I transfer my tickets?
You are welcome to give your hard copy or printable tickets to those attending in your place. We recommend that you also provide those attending in your place with a copy of your photo ID, as the Box Office is only able to assist the original purchaser via Ticketmaster in the event of any issues.
Q: Are there any opening acts at the show?
Any support acts will be listed at www.billgrahamcivic.com. Support acts are often added close to the show date, so make sure to check back often.
Q: How can I meet the band?
We don’t offer backstage access for our events, though occasionally a radio station or an artist’s fan club will have meet and greet opportunities available.
Q: Are there any hotels near the venue?
Q: Can I smoke in the venue?
The Bill Graham Civic Auditorium is a non-smoking facility. We have an outdoor smoking section that you can access adjacent to Polk Hall. If you have trouble locating it, any member of our staff can direct you to this section during an event.
Q: Any nearby restaurant or bar recommendations?
Q: What are your acceptable forms of ID for an 18+ or 21+ event?
The acceptable forms of identification are government-issued photo IDs (Driver’s License, Passport, Military ID, etc..) that clearly has your photo, name and birth date. A student ID is not an acceptable form of identification.
Q: Does my child need a ticket?
Yes. Due to capacity restrictions, everyone attending must have a ticket regardless of age. We discourage any infants or babes in arms. Children under four years of age are discouraged from attending except for events specifically geared towards children.
Q: I lost my ID/sweatshirt/favorite furry boots at the show last night. How can I get in touch with the Lost and Found?
Please fill out the form here including a detailed description of the item and we will do our best to help you get it back.
Q: Is there a coat check in the venue?
There sure is! We have a coat check located on the basement level of the venue that is operated during all of our events. We charge $3.00 per coat check tag.
Q: Still have a question?
Give us a call at at 510-548-3010 or email us at email@example.com. We want to give you the best possible experience at our venue – all questions are welcome.